Service Delivery Policy

Bandi Go is a vehicle booking platform that connects customers with eligible vehicle owners and drivers. The service is delivered through the Bandi Go platform according to the booking selected by the customer.

Passenger & Commercial Vehicle Bookings

Once a booking is confirmed, the relevant vehicle owner or driver is notified through the platform. Service availability, pickup details and trip requirements are handled according to the confirmed booking.

Service Vehicle Bookings

Service vehicle bookings are fulfilled according to the specific service requirement submitted by the customer and accepted by the relevant provider. The actual service time may depend on vehicle availability, location and service requirements.

Service Availability

Bandi Go does not guarantee availability of every vehicle or service at every location or time. Availability depends on participating vehicle owners, drivers and service providers.

Customer Information

Customers are responsible for providing accurate pickup, destination and service requirement information so that the selected provider can properly fulfil the booking.

Support

For questions regarding a booking or service, customers should use the available support channels provided through the Bandi Go platform.